How it works

From your favourite photo to a keepsake you'll have forever

Q: Can I include more than one pet?

Yes, up to four pets on selected items like sweatshirts and hoodies. Upload a photo of each; extra pets can be added at checkout.

Q: What if I'm not happy with the design?

You get unlimited edits before anything is stitched. If there's an issue after delivery, contact us within 14 days and we'll make it right.

Hand-drawn by real artists, embroidered, never printed. And you'll see exactly how it looks before we stitch a single thread.

Create your portrait

★★★★★ 4.9 from 12,000+ pet parents

Nothing is stitched until you say yes.

You approve your design first, with unlimited edits until it's unmistakably them. No risk, no surprises.

Four simple steps

How your portrait comes to life

STEP 1

Upload your photo

Pick your product and upload a favourite photo. A normal phone snap is perfect.

STEP 2

We hand-draw them

A real artist draws your pet, capturing their exact markings and expression.

The bit that matters

STEP 3

You approve it

We email your proof in about 3 days. Request unlimited edits until it's perfect.

STEP 4

We stitch & deliver

Embroidered in our Cambridge studio and sent to your door, made to last for years.

In the studio Watch it stitched, thread by thread

Your biggest question, answered

“Will it really look like my pet?”

Yes, because a real artist draws them by hand, not a machine. We capture the exact markings, the set of their ears, the look that's theirs alone. And you see it all on a proof before anything is made.

Hand-drawn from your photo by real artists Proof in about 3 days, with unlimited edits Nothing stitched until you love it

Close-up of an embroidered pet portrait stitched in real thread

🧵 15,000+ stitches

Why embroidery

Stitched in, not printed on

✓ Lucy & Lola embroidery

✓ Real thread, 15,000+ stitches, depth and texture
✓ Won't crack, peel or fade with washing
✓ A premium, heirloom feel made to last for years

Ordinary printing

× Sits flat on top of the fabric
× Cracks, peels and fades over time
× Looks mass-produced, not made for you

Made to the highest standard

Lasts for years

Won't crack, peel or fade

100% organic cotton

Soft on skin, kinder to the planet

Heavyweight 350gsm

Substantial, premium feel

PETA-approved vegan

Kind to every animal

The questions we hear most

How long does it take?+

You'll get your proof in around 3 days, then once you approve, your order is typically made and delivered within 10 to 14 days. Priority options may be available at checkout.

What photo works best?+

A clear, well-lit photo focused on your pet's face is ideal, and a normal phone photo is perfect. Not sure yours will work? Send it over and our artists will check before you order.

Can I include more than one pet?+

Yes, you can include up to four pets on selected items like sweatshirts and hoodies. Upload a photo of each and tell us how you'd like them arranged; extra pets can be added at checkout.

What if I'm not happy with the design?+

You get unlimited edits before anything is stitched, so you can refine your design until it's exactly right. If there's ever an issue after delivery, contact us within 14 days and we'll make it right.

How do I care for it?+

Wash inside out on a gentle cold cycle, avoid bleach, and hang dry or tumble dry on low. Our embroidery is durable and designed to last for years.

More questions? See the full FAQ or email hello@lucyandlolashop.com

Because this isn't a sweatshirt. It's the one face you'd know anywhere, kept forever.

Upload your favourite photo today. Proof in about 3 days, unlimited edits, and nothing stitched until you love it.

Create your portrait