Product details
Postage
We ship internationally and offer 'Priority' options to speed up processing time. If you're in a rush you can select faster options at checkout when you add your shipping information.
For all shipments to the USA we include Delivered Duty Paid (DDP) on all orders. This means all duties, taxes, and import fees are covered upfront by us. This means full-cost transparency, no surprise bills from the courier, and faster, smoother delivery.
If you are outside of the USA select 'Priority" at checkout to access DDP and have your duties, taxes and import fees covered upfront.
For 'Standard' shipments outside the USA, duties, taxes and import fees may be due when your package arrives at your customs authority. Please check before hand to confirm.
How it's made
Every piece is designed for you and made to order in our workshop in Cambridge, England. Nothing is mass produced, so each order gets the same care and attention to detail.
Made in small batches
We produce in limited batches rather than holding bulk stock. Once a batch fills, it closes and the next available ship date moves back, so reserving your place early secures the sooner date.
Unlimited edits before we stitch
After you order, we create a custom design from your photo and send it to you as a proof. Request unlimited edits until it's exactly right, and nothing is manufactured until you approve it.
Need it sooner? Fast Track
Fast Track moves your order to the front of the workshop and dispatches it within 7 days. Slots are limited each week and can be added at cart or checkout.
Lovingly made in Cambridge, England.
Shipping & delivery
Your piece is made to order. Standard make time is 10 to 14 days, or 7 days with Fast Track. Shipping time on top of that varies by destination, so your estimated delivery date is shown at checkout.
We ship worldwide. Need it sooner? Choose a Priority option at checkout to speed up processing.
United States. Every order ships Delivered Duty Paid (DDP), so all duties, taxes and import fees are covered upfront by us. Full cost transparency, no surprise courier bills, and a faster, smoother delivery.
Rest of world. Select Priority at checkout to unlock DDP and have your duties, taxes and import fees covered upfront too.
On Standard shipments outside the US, duties, taxes and import fees may be payable when your parcel reaches your local customs authority. We'd recommend checking your country's thresholds beforehand.
Care instructions
Washing
- Wash at 30°C (86°F) on a gentle cycle with similar colours.
- Use a mild detergent to protect the organic cotton and the embroidery.
Drying
- Air dry only, lay flat or hang to dry.
- Avoid tumble drying, which can damage the fabric and the stitching.
Ironing
- Turn the item inside out first.
- Lay a clean cloth over the embroidery to protect it.
- Use a low to medium heat for the best result.
Cared for properly, your piece is made to last for years.
Will it really look like them?
Drag any photo to reveal the stitch.
"That's Gem, every wrinkle, the exact eyes. I gasped when it arrived."
Gem the pug
"They caught her split face and green eyes perfectly. Uncanny."
The tortie cat
"It's my Bella, stitch for stitch. Now she's with me every day."
Bella the sheepadoodle“I have cried but smiled more. It looks exactly like her, I love it so much.”
The moment they open the box.
Opening their order
First impressions
Loved by 50,000+ pet parents.
“My dog passed away recently. The resemblance is uncanny, it made my day to keep him close.”
“They sent proofs and made changes until it was right. I was so surprised how accurately my dogs were embroidered.”
“Absolutely beautiful, made me cry when I opened it. This was a gift, and I have bought myself some.”
Join 500,000+ followers. Tag @thelucyandlolashop to be featured.
How it works
In four steps, the face you love, kept forever
Made to order in four simple steps, and nothing is stitched until you say yes.
Upload your photo
One clear, well-lit snap of your pet is all we need to start.
We draw your portrait
By hand: the markings, the expression, the look in their eyes that is theirs alone.
You approve it
We email your proof. Nothing is stitched until you are 100% happy, unlimited edits.
It arrives
Made in Cambridge and sent to your door, ready for the moment you unwrap their face.
Before you ask
Every question, answered
And if you're ever not 100% happy with your portrait, we'll remake it free. That's our Happiness Guarantee.
Can I use a photo from my phone?
Absolutely. A clear, well-lit phone snap is perfect. Front-on, with their face in focus and good light, gives our artists the most to work with.
Can I have two or more pets on one?
Yes. Choose the number of pets in the designer and upload a photo of each, and we'll stitch them together on the same piece.
What if my photo isn't good enough?
Send your best and we'll take a look. If we need a clearer shot we'll simply ask, and you'll always see a proof before anything is stitched, so there are no surprises.
Will it actually look like my pet?
Yes. We hand-create a design from your photo, the markings, colours and the look in their eyes, and send you a proof. Nothing is stitched until you're 100% happy, with unlimited edits.
Can I edit my order after placing it?
Of course. At the proof stage you can request unlimited changes until it's exactly right. Need to change something else? Just message us and we'll help.
Can I order if my pet has passed away?
Yes, and it's one of the most meaningful things we make. Many customers order to keep a beloved pet close. We'll treat your photo and your portrait with all the care it deserves.
What if the size isn't right?
Check the size guide in the designer for our relaxed unisex fit. Most take their usual size. If the fit isn't right, get in touch and we'll sort an exchange on the garment.
Can I return a personalised item?
Because each piece is made just for you, personalised items aren't returnable for a change of mind. But our Happiness Guarantee has you covered: if the portrait isn't right, we'll remake it free.
How long does worldwide delivery take?
Your piece is made to order. Standard make time is 10 to 14 days, or 7 days with Fast Track. Shipping time on top of that varies by destination, so your estimated delivery date is shown at checkout. We ship worldwide, with duties covered upfront (DDP) to the US and on Priority elsewhere.
The difference is in the detail
The way we’d want our own pets made.
For the ones who are family
Whether you're celebrating them or remembering them — their portrait, kept close.
Watch their face when they unwrap their best friend
For people who don't do forgettable gifts. Not a candle, not a gift card — their best friend, embroidered in real thread and kept for years.
Find the perfect gift
Keep them close, always
When they're gone, they don't stop being family. Their portrait, embroidered gently from your favourite photo — with no rush, and no deadline.
A gentle way to remember themChoose what you’ll never take off
Every piece begins with your pet's photo — just pick where their portrait lives.
